Privacy Policy

Overview

This Privacy Policy explains how Adiwarna collects, uses, stores, and protects your personal information when you visit our website, make a purchase, contact us, or use our services.

By using our website or placing an order, you agree to the collection and use of your information in accordance with this Privacy Policy.

Information We Collect

We may collect personal information from you when you:

Place an order on our website
Create an account
Contact us by email, WhatsApp, or social media
Subscribe to updates or promotions
Submit payment or delivery information

The personal information we may collect includes:

Name
Phone number
Email address
Billing and shipping address
Order details
Payment confirmation details
Communication records between you and Adiwarna

We do not collect or store your full payment card details. Payment transactions are processed through the appointed payment gateway or payment service provider.

How We Use Your Information

We may use your personal information for the following purposes:

To process and deliver your order
To contact you regarding your purchase
To verify payment and order details
To arrange shipping and delivery
To respond to your enquiries, returns, exchanges, or complaints
To improve our products, services, and customer experience
To send updates, promotions, or marketing messages, where applicable
To comply with legal, regulatory, or business requirements

Disclosure of Information

We may share your personal information only when necessary with:

Courier or delivery service providers
Payment gateway providers
Website, hosting, or technical service providers
Customer support or administrative service providers
Government, regulatory, or legal authorities if required by law

We do not sell, rent, or trade your personal information to third parties.

Data Security

We take reasonable steps to protect your personal information from unauthorized access, misuse, loss, disclosure, alteration, or destruction.

However, please note that no online transmission or electronic storage method is fully secure. Customers are responsible for keeping their own account login details, payment details, and communication channels secure.

Data Retention

We will keep your personal information only for as long as necessary to fulfil the purposes stated in this Privacy Policy, including order processing, customer support, business records, legal compliance, and dispute resolution.

Access and Correction

You may contact us to request access to, correction of, or update of your personal information.

To make a request, please contact us at:

Email: adiwarna.m@gmail.com
WhatsApp: +6010 929 7685

Marketing Communication

If you receive promotional messages from us, you may contact us to unsubscribe or request that we stop sending marketing messages.

Changes to This Privacy Policy

Adiwarna may update this Privacy Policy from time to time. Any changes will be posted on this page. Customers are encouraged to review this policy regularly.

Contact Us

For questions about this Privacy Policy, please contact: