Overview

This Return & Refund Policy explains the conditions for returns, exchanges, refunds, and cancellations for purchases made from Adiwarna.

By placing an order, you agree to this policy.

Return Eligibility

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

Customers must inform us before returning any item. Return requests can be made by contacting us at:

Email: adiwarna.m@gmail.com
WhatsApp: +6010 929 7685

Non-Refundable Conditions

Change of mind is not applicable.

Adiwarna does not accept returns, refunds, cancellations, or exchanges due to change of mind after payment has been made.

There will be no cash or online refund if the fault is not caused by Adiwarna.

Sale Items

Sale items are not refundable except if the item received is defective.

Size exchange for sale items may be allowed within 3 days from the date the item is received, subject to stock availability.

Product Colour and Image Disclaimer

Product images shown on the website may slightly differ from the actual product received.

Due to lighting effects, monitor brightness, contrast settings, photography, and screen display differences, there may be slight differences in colour tone between the product image and the actual item. However, the design will remain the same as shown in the picture.

Colour differences caused by screen display or lighting are not considered product defects.

Defective, Damaged, or Wrong Item

We only replace items if they are defective, damaged, or the wrong size/item was sent, subject to stock availability.

If the item you received is faulty, damaged, or incorrect, please contact us directly via:

Email: adiwarna.m@gmail.com
WhatsApp: +6010 929 7685

Customers are advised to contact us as soon as possible after receiving the item.

Inspection Process

Upon receiving the returned product, Adiwarna will inspect and examine the item.

We will notify you of the status of your replacement or refund, if applicable, via email or WhatsApp as soon as possible.

The return, inspection, replacement, or refund process may take 6 to 14 working days.

Refunds

Customers will be entitled to a full refund if the item ordered is out of stock.

If a refund is approved, the refund process may take up to 14 working days.

Refunds will be made according to the payment method or arrangement determined by Adiwarna.

Cancellation

Adiwarna does not accept cancellation once the customer has made payment through the payment gateway.

Any change of mind after payment will not be accepted.

For urgent order-related issues, customers may contact us at:

Email: adiwarna.m@gmail.com
WhatsApp: +6010 929 7685

Late or Missing Refunds

If you have not received your refund yet, please check your bank account again.

Then, contact your credit card company or payment provider, as it may take some time before the refund is officially posted.

Next, contact your bank. There is often processing time before a refund is reflected in your account.

If you have completed these steps and still have not received your refund, please contact us at:

Email: adiwarna.m@gmail.com

Exchanges

We only replace items if they are defective, damaged, or if the wrong size/item was sent, subject to stock availability.

Exchanges are subject to inspection and approval by Adiwarna.

Return Shipping

To return your product, you must inform us first by email or WhatsApp.

Customers are responsible for paying their own shipping costs for returning an item.

Adiwarna will be responsible for the return shipping cost only if the fault is caused by Adiwarna.

If the returned item is found not to be faulty, Adiwarna may decide not to repair, replace, or refund the item. The customer may also be required to pay reasonable delivery costs, servicing costs, or other related charges.

Need Help?

For questions related to returns, refunds, and exchanges, please contact:

Email: adiwarna.m@gmail.com
WhatsApp: +6010 929 7685